Sales Support Specialist 1 CR
Education:
Bachelor’s Degree, or currently enrolled pursuing a bachelor’s degree, preferred.
Experience:
Minimum 2 years of relevant work experience supporting a sales organization.
1-2 years quoting and order entry/processing in medical device/sales or other
highly regulated environment.
Qualifications
- Superior communication skills – verbal, written and presentational.
- Strong interpersonal and organizational skills.
- Dedicated to ensuring quality standards are maintained in all functions and
- responsibilities.
- Acute attention to detail and accuracy.
- Ability to adapt in a fast-paced environment and prioritize competing
- deadlines.
- Ability adapts easily in a changing environment.
- Problem analysis and solving ability.
- Willingness to take initiative and make decisions.
- Demonstrated strength in achieving great customer experience.
- Passion for customer success in a competitive and changing market.
- High energy, self-motivated, proactive, goal oriented and enthusiastic.
- Enjoys collaboration and embraces teamwork.
- Solid knowledge of Microsoft Office, especially Word and Excel.
- Working knowledge of Oracle R12 preferred and the ability to learn other
- computer programs a must.
- Salesforce.com experience desired.
Summary of Duties and Responsibilities
- Support the sales team with SalesForce.com navigation, opportunity & quote creation, revisions and maintenance, contract amendments & renewals, order processing and management of both internal and external customer orders.
- Enter all orders and associated transactions for capital equipment (per assigned area), accessories, upgrades, RMAs, credits & rebills into Oracle business system and follow up requirements per policy.
- Serve as the primary point of contact for sales teams to facilitate matters related to back-office needs and issues, such as Sales Order look up, Contract/Pricing inquiries, etc.
- Own and ensure a timely resolution of escalated issues that arise on behalf of the sales rep and their customer.
- Collaborate and build strong relationships with internal teams to support needs of the sales team and their customers.
- Serve as the subject matter expert for SalesForce.com quoting by performing quote testing for new product launches, support new hire quote training, and additional training where needed in the field.
- Participate and engage in product training opportunities and product launches to ensure knowledge is up to date for best supporting our internal and external customers.
- Participate and/or lead ad hoc projects focused on continuous improvement.
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